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Request A Repair

We have an online reporting system for repairs.

We have a commitment to resolve issues quickly and reliably.

This online system helps us to receive the information that we need in order to understand your problem.

It also allows you to upload photos of your problem that may help our contractors to bring the right tools and equipment to fix your problem.

To access the system please click here or the image below


We ask that all repairs are reported through this online system. Repairs for non-emergencies that are reported online are likely to be dealt with more quickly than those that are reported by telephone or by email.

Emergencies must continue to be reported to us by telephone on 0113 357 2262 during office hours, or on 07958 701662 outside of office hours. Please leave a voicemail message if you can't get through straight away, or send an SMS with your name, the property address, and the nature of the issue.

Please note the out of hours numbers is for emergencies only and must only be used as such, not for routine matters that may be dealt with during office hours. Below are a list of emergencies:

  • Break in
  • Leak
  • Loss of power (not related to trip switches)
  • No heating or hot water
  • Fire or burglar alarm that can't be switched off